Executive Manager - Onsite & Service Desk
Acknowledgement of Country
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation
Join our team to give CSIRO the edge in the Digital Age
Outstanding opportunities to grow & develop your career
Flexible work arrangements!
Highly collaborative work environment
The Executive Manager – Service Desk and Onsite Support provides leadership, management and vision within the IT Services team. Additionally, it is the front facing service delivery function for all IMT. IMT is CSIRO’s trusted IT service provider and provides a range of enterprise and research support services across multiple sites across Australia.
The executive manager is responsible for managing and supporting the CSIRO’s IT Service Desk and Onsite Support. The area provides the level 1 and level 2 support for all IMT services as well as key platforms relating to laptops, desktops and multifunction devices. The IT Service Desk and Onsite Support teams are:
Service Desk Team
Onsite Support Teams – State Based
They are also responsible for:
Laptop & Desktop Fleet
Printing and Scanning Fleet
Ancillary Onsite and Service Support Services
The Executive Manager – Service Desk and Onsite Support is a member of several leadership teams within IMT and Enterprise Services and member of these teams are expected to collaborate with peers and senior executives in the delivery of ‘business-as-usual’ IMT services, CSIRO’s strategic direction and delivery of service change via projects.
Your duties will include:
Lead the delivery of the Service Desk and Onsite Support program of work and contribute to all IT Services delivered services
Partner with other key stakeholders within CSIRO Enterprise Support Services to support and digitise functions that support the operations of CSIRO’s business functions.
Develop industry relationships, both vendor and peers, to build knowledge, awareness and ideas to support contemporary business functions
Manage, lead and develop a team of staff to the highest level of performance, engagement and job satisfaction and actively promote a healthy, safe, diverse and environmentally sustainable workplace
Incorporate and promote the inclusion of novel ideas and approaches into projects of all sizes and scale.
Contribute to development, implementation and evaluation of standards, procedures and processes to advance CSIRO's strategy and support Business Unit needs.
Develop strong relations with industry solutions providers to support CSIRO business directions.
Salary: AU$141,949 to AU$157,055 pa (pro-rata for part-time) + up to 15.4% superannuation
To be considered you will need:
Under CSIRO policy only those who meet all essential criteria can be appointed. When responding to the criteria, please demonstrate how you meet the criteria by providing examples that are relevant to the role.
Relevant tertiary qualification in IT and/or equivalent experience leading enterprise-wide solutions.
Demonstrated expertise in the delivery of multiple services in a large and complex organisation.
Demonstrated experience at being at the forefront of industry direction, including influencing and shaping solutions. Along with proven record in the planning, designing and implementing new enterprise-wide solutions including the ‘generational’ change of existing services.
Demonstrated ability to establish and build strong and effective business relationships to shape strategic directions within a large and complex organisation and ensure alignment between client needs and business objectives.
Demonstrated experience leading and managing multiple teams across geographic boundaries.
A successful track record in leading and developing teams, including ensuring future resource requirements are planned for and met and creating a culture that is inclusive of staff and aligns to CSIRO values.
Demonstrated knowledge, understanding and commitment to principles of Workplace Diversity; Equal Employment Opportunity; Occupational Health, Safety and Environment; and Employee Part