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Small Business Manager - VIC/TAS
About the role
Collaborative & high performing team
Support the smart entrepreneurs in our Small Business network
Access to innovative financial solutions
Role Location: 833 Collins Street, Docklands VIC 3008
Role Type: Permanent, Full-time
This role is required to work from an ANZ workplace. Under the Victorian Government’s COVID-19 Mandatory Vaccination (Workers) Directions, the successful candidate will need to provide evidence that they have received two doses of an approved COVID-19 vaccine, or have a medical exemption evidenced on the Australian Immunization Register, in order to be appointed to the role.
What will your day look like?
As a Small Business Manager, you will be managing a portfolio of small business customers and providing banking services remotely. You will retain and grow a portfolio of high value existing customers by completing A-Z Reviews, uncovering customer needs, selling the full range of ANZ solutions (business lending, home lending, working capital and wealth products) resulting in high levels of customer satisfaction and revenue growth. You are the primary point of contact and complete all customer enquiries relating to acquisition of new customers, and retention of existing customers.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Lending experience in business banking or retail banking
Excellent understanding of small to medium business markets
Strong negotiation, customer management and relationship management skills
Customer management skills with a strong care for customer approach