Leasing Service Consultant
Are you passionate about delivering exceptional customer experiences? Bring your passion for customer service to our high energy, client service team.
As a Client Service Consultant, you will be working in a fast moving and ever-changing call centre environment. You will be the first point of contact for phone-based enquiries from customers of our retail bank, regarding their vehicle leasing or asset finance accounts. You will take ownership of customer queries and liaise with multiple teams internally to provide an exceptional experience for our customers, every time.
As a passionate people person, you’ll also bring the following skills and experience:
Previous customer service experience (ideally in a contact centre environment).
Professional and engaging communications skills.
Genuine commitment to delivering exceptional outcomes for clients.
Strong systems experience and an ability to follow processes.
The ability to problem-solve.
A high level of attention to detail.
Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team, you'll be empowered to work in the way that best suits you, whilst delivering for our clients, our business and our people. Whether it’s from home, in an office or a combination of both, our people work where it best suits them in Australia.
If you are looking for an opportunity to develop your career in a global organisation and join a dedicated and supportive team, apply today.
About Banking and Financial Services
Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.
Our commitment to Diversity and Inclusion
The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.