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Field Service Engineer

Job Description

Leidos Security Enterprise Solutions is a leading supplier of x-ray screening technology to a variety of industries in the Asia Pacific Region and around the world.

We are seeking to appoint a suitably motivated and team oriented Service Engineer to be based in our Melbourne office.

Ideally, candidates should possess the following:
Strong background in electronics
Good understanding of mechanics
Good understanding of Computers and Windows operating Systems
Self-motivated and willing to work flexible hours
Customer focused with excellent communication skills
Ability to work under pressure in order to meet deadlines
Willing and able to travel at short notice
Experience with X-Ray equipment and/or within the security industry would be highly desirable.
Experience in automation and/or Linux OS would also be a significant advantage.
Responsible for overall territory management including related administration relating to customer calls, timely completion of service reports, expense reports and weekly time reports
Carry out repair calls, preventative maintenance and upgrades to Leidos equipment at customer sites
Work to address customer issues taking them to full resolution
Actively work within the team to improve performance in terms of service delivery
Provide customer support via phone/email and during site visits
Diagnose equipment faults/problems and provide timely repair solutions
Attend ongoing training to up-skill and improve product knowledge
Friendly and professional personality
Effective time management skills
Solutions focused attitude
Experience in security screening equipment would also be advantageous
Australian Driving Licence
Ability to work from home location with frequent travel
Highly motivated with a positive 'can-do' attitude
Fully vaccinated as per requirements at all aviation customer sites
Additional Information

This role does require the successful applicant to be an Australian Citizen, have the ability to hold and maintain an Aviation Security Identification Card (ASIC) and be eligible for a Federal Government Baseline Security Clearance.
At Leidos, we’ve built our business on the ability to Redefine Possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.
Melbourne, VIC, AU