Retail Customer Service Officer

We’re Australia Post. You might think you know us, but we’re transforming 

When you join Australia Post, the chance to make an impact is yours. You’ll join a welcoming bunch of people who care deeply about our purpose of connecting people. Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. And it’s our retail teams who make sure that every experience they have is a great one. 

So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place. 

The Opportunities

Retail Customer Service Officer - Forest Hill Relief

12 Month Contract 
Relief role covering - Brandon Park , Forest Hill, Mt Waverley The Glen Waverley Gardens
Part Time Role - 20 hours per week Monday - Saturday 

What you’ll be doing:   

Performing customer sales and service transactions with business customers
Managing high value transactions accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS 
Conducting and processing a number of identity services transactions, including Australian Passport Interview 
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities 
Assisting customers with mail lodgements and associate costs 
Building rewarding relationships with customers by understanding their needs 
Assisting with administrative duties such as stocktaking and record maintenance 

What we’re looking for : 

You enjoy working in a team environment 
You have a background in customer service and/or cash handling 
You can lift up to 16kg of mail repeatedly and able to stand up for most of your shift 

Together, our differences make us stronger.


We're all ages, genders and abilities, and we come from all walks of life. We're you. As one of Australia's largest employers - with 35,000 employees and an extended workforce of more than 70,000 - we're laser focused on building a workforce that reflects the vibrant communities we serve. And we know an inclusive workforce is better for business too.