Business Administrator

Join a business that is passionate about their people
Fantastic collaborative family culture
Competitive remuneration
Be enrolled into industry-accredited training courses
Opportunities to form a career path for further development

Roll'd is going through a rapid growth phase, with new stores opening often, we are looking for experienced and energetic team members to join our dynamic family.

About us ...

Roll'd is driven by its people, fresh authentic food and customer service under an evolving framework.

Our roots are embedded deep within the Vietnamese culture where the very fabric of our existence is based on kinship. You are a brother, sister, uncle or aunty whether you are related by blood or not.

When you become part of Roll’d , you become part of our family, a link that is unbreakable.

About the Role

Through a high level of administrative skills assist the Franchise Team to secure suitable franchisees for the Roll’d brand. Working closely and reporting directly to the National Franchise Manager to make this happen, in alignment to the overall company strategy.

Job Description

Title: Business Administrator

Reports to: National Franchise Manager

Status:  Full Time

Duties & Responsibilities


Assist admin tasks in each step of Franchise process.
Align Franchise process with Property and Design & Construction processes to ensure the targeted project timelines are met.
Assist in the assignment process on behalf of franchisees ensuring renewals are completed within contractual timelines.
Instruct Legal Team on legal disclosure and maintain strong and consistent communication to ensure all documents are disclosed and executed correctly in legal perspective.
Ensure Roll’d Finance Department have all relevant information for timely and accurate invoicing/payments.
Assist in organising franchise events.


Manage the flow of legal documentation between all parties such as franchise agreement and disclosure documentation.
Coordinating bookings, meetings and travel arrangements for the Franchise Team and general administration duties.
Manage and update all documentation on HubSpot, Dropbox, & Nathan Profiler
Manage external agencies in relation to completing all the expected/ relevant activates.
Facilitate and support cross-functional teams towards common organisational goals.
Be an ambassador for Roll’d both internally and externally.

Key Competencies

Able to work in a confidential environment.
Have high attention to detail.
Outstanding organisational and interpersonal abilities.
Strong communication skills.
Excellent telephone manner, writing and creative skills.
Great time management skills.
Highly skill to deal to a diverse of people
Must be energetic and proactive
Willing to assume total responsibility for the role
Have a high degree of self-motivation
Brilliant sale skills and closing techniques when dealing with potential franchisees.
Ability to manage time effectively.
A broad understanding of social media platforms.
Equipped with self-motivation to successfully execute duties when working autonomously.
Ability to manage multiple tasks and people.
Ability to achieve outcomes with minimal supervision.
Being accountable, proactive and innovative.
Show care by listening carefully and seeking feedback.
Contribute to a vibrant environment by being energetic, enthusiastic & engaged in everything you do.
Ability to adapt in a changing environment.
Able to follow organisational policies and procedures.
Target oriented
Places success high on priorities

Work Experience & Skills

Diploma degree in business or equivalent is desired.
Relevant industry accreditations or certificates.
Knowledge of the franchise sector advantageous.
1-2 years’ experience within admin/office support role is advantageous.
Using fluently Microsoft Office and other admin software programs.
Knowing Adobe creative suite is advantageous.
Experience working in National multi-site operations
Ability to transmit affective messages across a broad range of audience and stakeholders.
Experience working with well-known brands.
Strong computer literacy.
Strong communication skills and the ability to transmit affective messages across a broad range of audience and stakeholders.

Personal qualities & behavioural traits

Imbedded shared values.
Facilitate corporate values, positive energy and respect.
Belief in the common good and social compassion.

At Roll'd we value people who are energetic, committed and have strong family values. In return, we offer ongoing training and development, great career opportunities and lots of FUN!
Malvern East, VIC, AU