Customer Service Consultant - Audi Centre

Experience in Banking, Real Estate or customer facing roles highly desired
Exciting opportunity to join a prestige dealership
Dedicated and Fun Working Environment
Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South Brisbane and South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 1,700 employees across QLD and NSW, we are focused on growing and developing a career path for all our people. 


We are now recruiting for motivated and professional Customer Service Consultant to join our team at Audi Centre Springwood.


What we are looking for:
Excellent customer service, sales and negotiation skills
Excellent communication and problem solving skills
Pentana Solutions (ERAnet, Reynolds & Reynolds) experience preferable
Good knowledge & understanding of modern automotive systems
Current Manual Drivers Licence
What the role entails:  
Maintaining an exceptional standard of customer service
Answering customer enquiries from both walk in customers and telephone enquiries
Arranging suitable appointment times for customers vehicles to be serviced
Customer follow-up regarding missed appointments, recall reminders and parts
Providing professional customer advice and selling service, parts and accessories
Total customer satisfaction with explanation of invoices and proper handover of the vehicle
Completion of necessary paperwork
Collection and/or drop-off of customers
What we offer:  
Free Titan Tickets
A supportive and flexible manager
Commitment to ongoing development and mentoring
Paid leave loading for all employees
Exclusive Discounted Titans Membership
All employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.
Springwood, QLD, AU