Technical Support Engineer - Sydney, Australia
Full stack troubleshooting of the Verkada platform including, network, hardware, software and electrical.
Provide best practice design and integration expertise to enterprise customers.
Communicate technical matters to customers both orally and in writing.
Own customer issues from creation to resolution.
Collaborate with Engineering and Product teams to test new products and identify bugs.
Write technical knowledge base articles and whitepapers.
Build tools and processes that will scale.
Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems.
Experience working with electrical, Linux, APIs, Python or other coding languages are a plus.
Ability to communicate complex technical matters both orally and in writing.
Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment.
Demonstrated problem-solving skills and attention to detail.
Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited college.
1+ years professional or internship experience in a technical or IT related role preferred.
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+.
About our team Behind the scenes, we’re a team of computer scientists, hardware engineers and experienced founders who saw a chance to make a real impact. We’re united by the challenge of building beautiful products, designed for real people—and by our commitment to using technology responsibly. We believe keeping data private and secure is core to our safety as individuals, businesses and communities and we put great care into building systems that embody our values as people. Likewise, many of Silicon Valley’s top investors believe in us: we’re backed by Sequoia Capital, FirstRound, Meritech and Siemens (Next47).