Autonomy, variety and a sense of purpose
Variety of work locations - home, office out and about with customers
Small local team
Chorus is a WA based organisation with close to 1000 staff and volunteers who support seniors, people on the mental health recovery journey and those living with disability. Our purpose is to enable people to live the life they choose at home and in the community. We have designed a structure that focuses less on management and hierarchy and more on the things that matter - relationships, customers, and communities! Our network of small local teams enables Chorus people to be more connected to each other and feel a sense of belonging.
About the role
We are currently looking for a Planner (Scheduler) to join our team. This role is based in Stirling and surrounding areas and provides flexibility to work from home, in the office and out supporting customers in the surrounding areas. The purpose of this role is to connect customers with their local team. At Chorus, all team members have a role to play in directly supporting customers. This ensures that we keep the customer at the centre of everything we do.
No day is the same and you’ll get to enjoy a variety of work which can include:
Providing a friendly and highly responsive customer contact experience across all communication channels
Creating and maintaining a service schedule for our customers that meets needs, preferences, and budget
Maintaining front line worker rosters to ensure the most effective use of resources and to help make Chorus a great place to work.
Contributing to resource planning
Collecting customer information and completing administrative updates on relevant systems
Working collaboratively withthe local team torespond to customer requests and resolvingcustomerconcerns in a timely manner
Receiving customer payments and resolving customer invoice queries
Considering each stage of allocating new services to increase efficiency and customer satisfaction
Making transport bookings
Running daily morningchecks and supporting the team by organising cover for staff absences
This is what you will need:
Experience in a customer centred, scheduling environment
Experience supporting people living with disability, on the mental health recovery journey and/or seniors
A passion for developing and nurturing relationships with customers, their families, and other key stakeholders
Able to work both autonomously, as well as within a high functioning team
Team player and collaborative problem solver
A fantastic work ethic
A strong attention to detail
Strong written and verbal communication skills
Experienced in the Microsoft Office package
An NDIS Worker Screening Check
Current Western Australian Drivers Licence
Your own vehicle
Rights to work in Australia
Why work with us?
Autonomy, variety, and a sense of purpose and knowing that every day you have made a difference
Full-time or part time permanent employment with flexibility to work the hours that suit your lifestyle
Variety of work locations; home, office and out in the community with customers
Salary packaging options of up to $15,900 per year tax-free which increases your take home pay. Plus, an additional tax-free amount of $2,650 for Meals and Entertainment
Working with customers to make a positive difference
Strong focus on learning and development where you’ll have the opportunity to develop skills into various career pathways
We’re a progressive organisation that takes a fresh approach to community service. We do things differently.
Interested in working with us?
Please submit your application online and include your current resumé. For any enquiries, please call Penny on 08 6280 2825 or email
Shortlisting will commence immediately.
Chorus isan equal opportunity employer. Applicants from a variety of cultural and linguistic origins, as well as Aboriginal and Torres Strait Islander people, LGBTQIA+ persons, and those with disabilities, are encouraged to apply.