Associate Dba/Devops


Key Roles and Responsibilities: Database monitoring and MaintenanceMonitors client database infrastructure and solutionsIdentify problems and errors prior to or when they occurRoutinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reductionInvestigate first line incidents assigned and identify the root cause of incidents and problemsFulfil approved requests following agreed proceduresProvide telephonic or chat support to clients when requiredExecute approved maintenance activities including patching and configuration changesFollow the required handover procedures for shift changes to ensure service continuityReport and escalate incidents where necessaryEnsure the efficient and comprehensive resolutions of incidents and requestsProactively identify opportunities for work optimisationUpdate existing knowledge articles or create new onesIdentify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.Knowledge, Skills and Attributes:Required to have knowledge of Database Administration in Oracle / SQL Server '/ MySQL / Postgresql / MongoDB / Redis / Cassandra / OtherSignificant advantage for candidates with relevant certificationKnowledge of DevOps and CI/CD pipelines would be preferredKnowledge in Cloud Environment, Microservices architecture would be advantageousAbility to understand Application architecture and advanced configuration would be a big plusAbility to communicate and work across different cultures and social groupsAbility to plans activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interruptingAbility to adapt to changing circumstancesAbility to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journeyAcademic QualificationsDiploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)Advantageous certifications:Oracle Database Administrator Associate/ProfessionalMySQL Database Administrator Associate/ProfessionalPostgresql AdministrationMongoDB / Redis / Cassandra / Other related Database CertificationUp to date and relevant ITIL certification (Foundation Level)Additional certificationsDevOps CertificationsCloud CertificationsAny of the above certifications is a plus.Required Experience:Entry level experience or completion of relevant intern programEntry level experience with troubleshooting and providing support required in database / systems administration and monitoring Services within a medium to large ICT organisation.Working knowledge of databases, related applications and componentsDevOps experienceManaging databases and other component in a Cloud EnvironmentWhat will make you a good fit for the role?Standard career level descriptor for job level:Develops professional experienceApplies policy and procedures to solve variety of issuesProblems are moderate in natureBuild productive internal and external working relationshipsReceives general instructions on routine workReceives detailed instructions on new workTypically needs a Bachelors or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience
Company
NTT
Posted
05/05/2022
Location
Cape Town, WC, ZA