Zone Controller

Port Elizabeth • Ensure that all collections that arrive on our system are called and confirmed, prior to being sent to our vehicles in the respective areas • Responsible for ensuring that every contact with an internal or external customer is a demonstration of absolute dedication towards providing first time ideal solutions to the satisfaction of our customers’ immediate and future needs • Ensure maximum customer service is provided and a competitor advantage is maintained • Responsible for actively participating in the activities, ensure that all assigned tasks are accomplished within agreed turnaround times • Responsible for ensuring that all inbound shipments are scanned and processed accurately and timely according to cut-offs • Responsible for ensuring that checks are done according to policy and procedure when couriers return from their respective routes • Assist in supervising the correct hand-in consignments and debrief process • Ensure that security and dangerous goods checks are properly carried out and hold back any shipments that do not conform to the requirements • Process all outbound material, meeting the relevant cut-off times as agreed • Process all material in line with the Operating Procedures • Evaluate the couriers’ route planning during coach rides with the courier and through assessment of delivery and collection performance • This function includes assisting the courier to establish the most effective route plan i.e. shortest route, fastest time to deliver goods • Ensure that all vehicles are maintained in excellent working order, kept clean and replaced according to lease agreements • Prepare contingency plans in cases of accidents to have sufficient vehicles in place • Process all paperwork relating to vehicle management, including fines and accidents • Matric or Senior Certification equivalent • Ms Office Suite Especially excel • A minimum of 2 years’ experience from an operations environment (preferably from Logistics or Courier environment) • Knowledge of vehicle/Fleet Maintenance • Operational knowledge of inbound and out bound shipments
Port Elizabeth, EC, ZA