It And Operations Manager

Cape TownResponsibilitiesOrganizational ResponsibilityEnsuring the successful completion of several large projects in terms of deliverables, resources and client satisfaction.Results are achieved by the final delivery of services or products resulting from the work of one or more several teams.In this strategic role, the incumbent will set quality standards and priorities for the corporate objectives and major projects.User Support/End User ComputingSupports all users with desktop, printer, and software issues by responding to helpdesk tickets that are escalated from Tier 2 and 3.Support on Tier 3 Tickets.Ensures that all PCs have latest software, appropriate server access and security, logged and tracked in the helpdesk.Monitor helpdesk to meet SLA consistently.System Administration & MonitoringResponsible for overall IT infrastructure health and maintenance.Sets up server monitoring and reporting system.Ensures server capacity and processing power is optimal for business needs.Sets up and monitor system backup mechanisms with Veeam.Maintain and improve Disaster Recovery Plan.Implements necessary security & systems policies.Office Administration.Network Administration.System SecurityImplements necessary security systems & policies.Liaise with relevant organization to perform yearly IT pen tests.Research system security and do continues improvements.Maintain firewalls and security infrastructure.Ensure all systems are compliant.Office Automation, hardware control and purchasingInvestigates best technology resources for business requirements by attending technology seminars and keeping up to date with latest technologies.Asset management - records location, cost & status of all technology related resources and provide reports to departments on usage where applicable.Ensures all hardware and software are up to date and in suitable working condition.Ensures up to date & recorded use of all software licenses and participation in Microsoft processes to ensure compliance.Purchasing of all IT related equipmentOther aspects/itemsResponsible for setting, allocating and managing of budgets.Access Control System with Time and Attendance.Telephony System.LeadershipAble to ignite stakeholder engagementPresentation of IT projects and improvements to senior managementBeing able to effectively lead and manage a teamPlans, manages & co-ordinate all IT projects and ensure projects are delivered on time and to specification.Assist other company projects where IT assistance is requiredQualificationsGrade 12 plus relevant IT qualifications/coursesBroad skills baseKnowledge in networks, security, hardware, software etc.Syspro knowledge is advantageous3-10 years’ experience in a similar managerial position
Cape Town, WC, ZA