Unified Communications Program Manager
When youre part of Thermo Fisher Scientific, youll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.Essential FunctionsFacilitate request intake and ideation processUnderstand, evaluate and manage risks to the Unified Communications portfolioMove program and projects through portfolio planning and executionInitiate, plan and implement assigned projectsOrganizing programs and activities in accordance with the mission and goals of the organizationDeveloping new programs to support the strategic direction of the organizationDeveloping an evaluation method to assess program strengths and identify areas for improvementWriting program funding proposals to guarantee uninterrupted delivery of servicesParticipate in discussions and activities regarding IT project funding, resourcing and prioritization while advocating for the business as it relates to programs and projectsEnsuring goals are met in areas including customer satisfaction, quality, and team member performanceImplementing and managing changes and interventions to ensure project goals are achieved.Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.Producing accurate and timely reporting of program status throughout its life cycle.Be part of an enthusiastic team that depends on measures to define success. Learn and growDevelop your professional skills and your career through department-wide and individual trainingBuild and present project report outs to leadershipCraft project plans with supporting analysis.Coordinating all integration activities across projects, changes, suppliers and support teams, and managing schedules, resources and conflicts where requiredEnsuring that appropriate service designs and documents are produced, and that they are handed over for service transitionForm relationships with business leaders and divisional teams to drive efficiency in the project approval and implementation phases.Maintain customer satisfaction through efficient and professional handling of all Global Unified Communications implementation effortsEducationRequires a bachelors degree in a science, technical or business field or at least 5 years equivalent work experience.ExperienceExperience gained from leading projects across a global organization is desirable.Experience of significant capital investment projects or establishing new sites, product transfers, consolidations is desirableExperience in M&A integrationsSignificant knowledge of Unified Communications solutions including but not limited to Microsoft & Cisco Telephony and Web ConferencingConfirmed understanding of project management tools and methodology.Must be detail oriented as well as exhibit strong organizational skills.Ability to effectively interact with and collaborate across departments, business unit leadership, and Thermo Fisher divisions.Ability to build plans that align with partner expectations.Anticipates needs and problems while creating solutions.Ability to influence others and partner cross functionally.Strong communication and interpersonal skills. Strong team building skills and the solid ability to work with a diverse group of people to develop credibility and forge solid and positive professional relationships with peers and management.Able to demonstrate a high degree of flexibility including shift and out of hours workingOur Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 90, colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.