Service Relationship Consultant - 6 Month Contract


Description We're seeking a *Service Relationship Consultant on a 6 Month contract for a client within the telecommunications industry to be based in Johannesburg** Fast moving industry with constantly changing business requirements and technologies* Fluid complexities of customer expectations and demands* Ensure escalation management processes and procedures in relation to the internal management structures* Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements* Customer name/address changes (bill to, ship to, registered office)* Contact management Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact, On-site contacts.* Matric plus* 3-year Diploma* Minimum 3 years Customer Service Management* Minimum 5 years in Telecommunication industry, enterprise based and Fixed line opco* R per hour* Matric plus* 3-year Diploma* Minimum 3 years Customer Service Management* Minimum 5 years in Telecommunication industry, enterprise based and Fixed line opco.special-hidden { display: none; }Id Subtitle
Posted
05/05/2022
Location
Cape Town, WC, ZA