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Customer Support Agent: English


It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system. - Tijmen van Dijl (CEO & Co-Founder)Reports ToCustomer Support Team Lead Job Overview:This is what you tell people at parties:I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 71 heads is working from 10 offices all over the world! Your role:You will be responsible to ensure our English speaking hoteliers are using RoomRaccooon with absolute happiness! Responsibilities and DutiesYou will be accountable for:Training hoteliers in using RoomRaccoon to their best advantage on all possible touch pointsProactively calling hoteliers to convince them of the added value of our additional paid featuresFun & productive collaboration with our other teams, specifically your English team mates.Creating video & written content to teach our hoteliers in all possible topics so they can use RoomRaccoon in the most self-sufficient way Our perfect fit has/is:Speaks English on a native levelHotel (front-desk/reservations) experiencePatient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsellMotivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilitiesDrive to revolutionise hoteliers worldwideSelf-motivated & ability to deliver under pressureTeam-playerOrganised and great eye for detailAffection for both international business & tech Benefits:Working in a vibrant international fast growing companyUnlimited learning & growth potentialYour ideas and performance making a big difference in our organisation and the global hotel industryWork hard, Play hard mentality. We love celebrating successes together!Employee Equity SchemeRegular trips to Europe for trainings & celebrational ceremonies (International Week)Annual RoomRaccoon Hotel ExperienceFriday lunches are on usAnnual salary increasesTraining & Development opportunitiesKindly click on the below link and complete the questionnaire:
Posted
05/05/2022
Location
Cape Town, WC, ZA