Qa Evaluator (Zulu Speaking)

Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends or patterns that may be occurring Filter information regarding non-compliance to QA Team Leader Document and maintain scorecard on all assessments conducted Ensure that you meet quantity and quality of calls listened to Random call audits when requiredMINIMUM QUALIFICATIONS AND EXPERIENCESGrade 12 which must be presented at interview stageMust have a minimum of 6 months QA experienceMust have contact centre experienceMust be Zulu speakingCHARACTERISTICS OF THE REQUIRED CANDIDATEStrong administration skills and high attention to detail Ability to communicate on all levelsProactive , punctual, and reliableWell-presented and well spokenWorks effectively within a variety of situationsPlanning and organisational skillsUnderstands the importance of confidentialityAbility to provide concise, well written feedback Deadline oriented and ability to work well under pressureSalary: R-R (Total cost to company)NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.
Durban, ZN, ZA