Microsoft Technical Support (Jhb)

Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other partParvana *Responsibilities:* * Designing solutions for customers from existing templates and solutions sets.* Implementing digital transformation technologies.* Providing technical assistance for implementations.* Driving digital adoption. Providing support to resolve IT queries.* Assisting on the service desk when required.* Problem management by identifying root cause analysis and problem resolution.* Identifying opportunities for developing new projects, processes or templates.* Creating and maintaining accurate documentation and tooling.* Conducting monthly checks on back-ups.*Skills / Experience:* * 5+ years' proven work experience as Technical Support Specialist or similar role.* Proven experience with strategic planning, problem solving and supporting Microsoft environments.* Proven experience with Office , Active Directory, SQL, Azure and Microsoft Exchange.* Proven experience with installing, maintaining and troubleshooting networks - LAN and wireless networks, firewalls, DHCP, DNS and TCP/IP.* Good understanding of the ITIL Framework.* Brilliant with a support ticketing system and experience in beating SLA targets.* Familiarity with risk management and quality assurance control.* Hands-on experience with project management tools.*Advantageous Experience:* * Experience with Autotask or Nable.* Microsoft Certified Professional - MCSE, MCSA.* Microsoft SharePoint, Teams Implementation Experience.* Sophos Certified Engineer.* Cisco Meraki Solutions Specialist.* Mimecast certified.Office , Active Directory, Managed Services, MicrosoftOffice , Active Directory, Managed Services, Microsoft
Johannesburg, GT, ZA