Market Area Manager (Water & Wastewater)

Purpose of the role:Provide high level customer service related to product sales to increase sales margins effectively and efficiently in line with budget requirements and business objectives with a desire to exceed targets. Ensure quotations and orders are processed in an accurate and timely manner, as well as develop positive solutions to complex challenges. Stay in touch with Global Market Area Management and their subordinates to develop market strategies and tackle Global Projects. Watch market and respective product developments in your area and share proactively the information with Product Management. Conduct work activities in a manner which conforms to current policies and procedures.Key AccountabilitiesDevelop Market Strategy for your area.Exchange Strategy and Market development with Global Market Area ManagementInteract with customers, observe customer needs, and share necessary product development of opposition to improve customer satisfaction and service levelsObserve oppositions and Product changes in your Market Area and share the information proactively with Local and Global Product ManagementOptimize quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods and preparation and submission of quotations where specifications, client or end-users are involvedCreation and maintenance for the sales organization in line with KSB group guidelinesRespond to and follow up sales enquiries using appropriate methodsProcess orders and provide client updates on progressRecord, Analyze, Report and administer according to systems and requirements (C4C)Comply with and enforce all policies and procedures, as well as carry your duties in a manner which conforms to current Health and Safety legislation, upholding Health and Safety Policy.Carry out all other reasonable tasks that may be delegated from time to timeLeading and developing of suitable staff and assist and train fellow employees with daily functions as and when requiredDevelop employees to ensure full compatibility within the areas of responsibility.Manage and motivate all staff and maintain a high standard of support enabling employees to fulfil duties to meet deadlines by setting objectives and achieve best possible performanceInitiate continuous improvements in your Market Area to increase efficiency and effectiveness of your team and company processesMinimum requirementsMatric, SAPMA CourseS3 Mechanical Engineering Diploma / Advanced Mechanical Engineering Diploma or equivalentExperience of 15 years in a professional sales role in engineeringComputer Literate Excel, Word, Outlook, SAPArticulate in English with excellent telephone etiquette and people skillsSound knowledge of Pumps, Valves and Agitator products including experience in component identificationHave a strong commitment to customer care-
Johannesburg, GT, ZA