Field Services Technician – Generators

My client in the generator industry is looking for a Field Services Technician to join their team in Sandton.The main purpose of the position is to provide a Technical/Diesel Service to all customers contracting with the company with regards to Mechanical and Electrical field services of Diesel Engines/generators.Duties will include, but are not limited to, the following:24-hour technical support for the generator set divisionProvide telephonic support to customers and sales staff.Identify / diagnose generator problems telephonically in conjunction with the preceding item.Evaluate issues on specific applications where equipment is used.Attend to breakdowns on site as and when requiredReceive, analyse and report on faulty Generator sets.Report to the client in writing and keep proper record of repairs and returns.Report warranty claims.Fault finding and repairs on site in the event of a generator failure where support will also be given by the Field Services Supervisor.Assist with all Diesel Services admin and sales function to grow the business.Assist with warranty claims and reporting.Support to Johannesburg and all company branches with Diesel related services.Assist with follow up on quotations and work towards Diesel services.Assist with site meeting for new Diesel services related work.Attend to mechanical and Electrical breakdown.Service of Diesel Generators, replacement of parts and testing of equipment.Be active in the implementation and maintenance of the SOP and SWP.Complete Quality Assurance and Quality Control (QA/QC) documentation.Compile and complete technical, Health and Safety documents for SLA submissions.Complete and keep record of all services related workREQUIREMENTS:Grade 12 or NQF aligned qualificationA recognised tertiary qualification (Qualified Diesel Mechanic/Fitter or Auto Electrician- Trade test)Minimum of five years Diesel Fitter/Auto Electrician experienceMinimum of five years mechanical repair on diesel enginesExperience with MS Office, specifically Excel and WordA legal driver license min code 8.Must have the ability to switch between Diesel Mechanic and General Fitter with a good knowledge of reading electrical drawings and understand fault finding.Will be required to be on standby and provide 24-hour technical support
Johannesburg, GT, ZA