It Product Customer Coordinator

A world wide company that specializes in freight forwarding, supply chain and customs brokerage is looking for an IT Product Customer Coordinator.*SUMMARY:* The purpose of this position is to assist the IT Customer Manager, in a variety of IT Product areas. *ESSENTIAL FUNCTIONS:* *1. Product Training, Onboarding & Retention* * Conduct training sessions to groups and individuals across multiple IT products and platforms. * Create Training Materials, Outlines and Documentation. * Communicate with end users post-training to effectiveness of training and improvements needed. * Work with technical team to broadcast training materials to end users. * Assess knowledge of trainees post training. * Provide status, progress and results reporting. * Use strong communication skills including excellent active listening skills. * Onboard new clients and users. * Support the company commercial team in surveying user experiences and relaying to the IT product leadership team. *2. IT Product Organization/Coordination* * Keep accurate record and reporting of IT product usage, demos, onboarding, training sessions, development requests and interactions with stakeholders using Company tools and systems. * Assist in data quality initiatives within the Company. * Partner with the IT product development teams to drive system development, adoption and meeting business requirements. *QUALIFICATIONS:* * Computer skills including Microsoft Office suite, Excel and general knowledge of Software Development. * Good analytical skills. * Good written and verbal skills. * Detail oriented, able to multitask and meet deadlines. * Self-motivated, able to work in a team and independently. * BSc/BCom Degree in Computer Science or related Degree, or relevant experience. *EDUCATION AND EXPERIENCE:* * Experience in administration and documentation. * Intermediate level of knowledge in Microsoft Word and Excel. * Experience in the software development industry. * Valid Driver's License. * Matric Certificate. *Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.*
Port Elizabeth, EC, ZA