Outbound Support Agent

Job Description The Role: Outbound Support is what is going to set LulaBet apart from the competition.As a LulaBet Outbound Support Agent, you will be responsible for providing outbound support and convertingcustomers.Betting knowledge & product knowledge will be key.You will work closely with your team and other departments to always ensure the best standard of service.Here is what you will be doing (the important stuff)Responsible for all outbound calls to customers and proactively promoting the company and brand to increase the active customer base by converting.Assisting customers with making deposits, KYC verification, bonus and promotions, and navigating the website.Sending SMS and emails to customers in a professional and polite manner.Effectively managing time in line with the operating procedures of the Call Centre.Escalate matters that are not able to be resolved according to the company policies and proceduresFollow up on customers via callbacks.Assisting customers queries via incoming callsLogging of errors or problems on the websiteLiaise with the software provider technical support team when necessary.Ensuring timeous reporting to ManagerEnsure communications are at a level that maintains the Companys brand / ImageMeet daily / weekly / monthly targets.Comply with Company and Department Policies and Procedures.Any other ad hoc duties that might be required.QualificationsThe essentials:Matric / Grade 12(essential)Previous knowledge of online bettingPunctualityHigh level of integrity and confidentialityFluent in English, Afrikaans, Xhosa, Zulu, and any other additional languages.1-2 years experience in a sales environmentExcellent communication skillsStrong customer service orientationMust be able to work shiftsand weekendsSome desirables:Knowledge and interest in various sporting disciplinesPlatform experience (Zendesk)Additional InformationWe offer competitive packages, a great work environment and a promise that you wont be bored if you are prepared for a challenge and want to build something great.
Cape Town, WC, ZA