Complaints Resolution Officer

Complaints Resolution Officer - Century City, Cape TownREF  (JB)Market RelatedEnsure that all complaints lodged are resolved amicably and timeously, ensuring improved customer satisfaction.Educational Requirements:Grade Year experience in call centre or similar roleMS office proficientDuties and Responsibilities:Customer complaints supportStudent complaints resolutionLiaises with internal departments to resolve student complaintsEnsure that complaints are processed within the required timeframesEnsure completion on high level complaintsAssist with student related projectsEnsures processes are effective and followedConflict managementGeneral administrative, daily, weekly and monthly reportingCustomer retention supportAdministrationAd Hoc duties
Cape Town, WC, ZA