Sea Logistics Customer Care Reefer Expert

Cape Town - We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).YOUR RESPONSIBILITIESArrange export shipments - Logistics as well as Required Perishable documentation for inspectionsKnowledge of import country requirements at the time of bookingDeal with Transporters to arrange placing of containers and availability of trucks , Department of Agriculture, Land Reform and Rural Development (DAFF) for the inspection of fruit for certain markets ( person requires the knowledge of which markets these are ) , Cold stores to arrange placing of containers , time and coordination , Perishable Products Export Control Board (PPECB) for the inspection of the fruit , Carriers to place the booking , availability of slots , equipment and vessels , Clients – to receive orders , communication , accurate instructionsTake ownership of transport delays avoid cost for service failureYOUR SKILLS AND EXPERIENCESMatric, National Qualification and first university degree is an advantageAnalytical & Organizing skillsCommunication & Conflict resolution skillsDecision making & Problem solving skillsExcellent Time Management skill, must have proven track record of meeting tight deadlines.Committed, Customer Orientated, AccountableAvailable after hours, Structured, Result Driven, Able to work independently, and make sound decisionsAble to work under pressure, be proactive, self – initiative
Cape Town, WC, ZA