Telecommunications Call Center Rta/Mis

Telecommunications Call Center RTA/MISVacancy DetailsReference No.EP-SynopsisA leading organization is looking for a RTA/MIS to join their team in a telecommunications call center.DescriptionResponsibilities:Prepare Daily, weekly Operations report on Metrics such as Call Volumes, AHT, Occupancy etc. and other operational metricsAnalyse reports and check for any deviance, errors etc.RequirementsRequirements:2-4 yrs with 6 months + experience in Excellent MS Excel/Access skillsGood Analytical capabilityMinimum education: graduate / under graduateBased in Century City, Cape Town. Excellent MS Excel/Access skillsGood Analytical capabilityKindly note that all positions will be filled in accordance with the Companys Employment Equity plan. We also encourage people with disabilities to apply.
Cape Town, WC, ZA