Waiter - Protea Hotel Fire & Ice! Menlyn Pretoria

SUMMARY The successful incumbent will be responsible for the following: Perform duties of a waiter/waitress in any area of the Hotel as directed by Management Sets up service areas prior to service by cleaning the area and preparing service Upselling of all Food and Beverage items. Take orders from GUESTS, set up accordingly and serve food and beverages according to standard. Acquisition and Maintenance of GUESTS by anticipating, meeting and exceeding GUESTS expectations by delivering exceptional service with great attitude, commitment and professionalism Meet and greet all our GUESTS with a friendly and welcoming smile Operate point of sale system Maintaining high standards of safety and cleanliness in all areas Deal with GUEST complaints and queries immediately and efficiently Cleans restaurant / buffet area after service and prepare areas for the following service time Ensuring storerooms are neat and clean Conference & Banqueting service and set ups Assist with basic count of stock items The employee is familiar with and performs to the minimum GUEST Service Standards laid down within his/ her area of work and responsibility The following are the requirements: Grade 12 (Matric) or equivalent Recent work experience in a same or similar position Excellent communication skills in English, written, verbal and telephone etiquette Excellent GUEST relations skills, GUEST service driven, extremely passionate for this industry, a TEAM player with a positive attitude Well groomed, presentable and professional manner Ability to work shifts, including weekends and public holidays Connect your passions with a rewarding opportunity Youre a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, well make sure you feel right at home.
Johannesburg, GT, ZA