Call Centre Agents - Matriculates School Leavers

What you'll be doing: To deliver an exceptional experience to our customers and engineersTaking inbound customer queries over the phone, email, and chatOrganising jobs and service calls with field engineersRaising support tickets to enable tracking and resolution of customer requestsMaintaining a database of customer informationCustomer retentionAdvising customers and prospective customers on the product and servicesThe experience we're looking for you to bring:Great listener, able to identify customer needs. Empathy is extremely important, and the ability to relate to a wide-ranging demographic is essentialAbility to communicate clearly and professionally, both verbally and in writingFlexible enough to work as a blended agent across channels, handling phone, email or chat transactionsNO EXPERIENCE WILL BE NEEDED AS WE PROVIDE TRAINING.-Requirements- Minimum education level:Grade 10 /N2 Additional Information:Salary: Frequency: Per monthRemote Job: Fully in-personEmployment type: Full-time
Johannesburg, GT, ZA