Senior Assistant Vice President – Technology

ABC WorldwideCape Town, South AfricaSenior16 to 18 yearsMarket RelatedFull TimeSkillsCustomer ServicesDescriptionBasic FunctionEnd-to-end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.Responsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.Essential FunctionsSupplier Management Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal, external, client and statutory audits.Client Portfolio Management End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.Education RequirementsGraduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.Work Experience RequirementsMinimum 16 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.AvailabilityTo start ASAPCompany DescriptionOur client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ a Senior Assistant Vice President for Technology Global Operations who will be reporting to the Vice President of Technology Services.
Cape Town, WC, ZA