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Manager – Process Excellence (Black Belt)

Description Cape Town - Our client a leading global information technology, consulting and business process services company is looking to employ a Process Excellence Manager (Black Belt)KPA's :Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.Drive bench marking and best practices deployment across accounts.Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.Drive projects to improve and maintain the profitability of the process.Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.Ensure all process metrics/KPIs are metMinimum Requirements:Education : BE/ B. TechProfessional Qualification : Six Sigma Black Belt Certified/ TrainedExperience : 7 - 14 Years Working ExperienceSkills :Good data analytics and problem solving skills.Experience in managing Quality/ Process Excellence initiatives for Large Engagements.Must have led/ driven six sigma or lean projects.Hands on experience in driving large transformational programs involving process re-engineering, analytics, automation etc.Must have worked in cross functional teams and demonstrated ability to drive change in the process.Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.Well versed with MS Office Excel and Powerpoint.Beneficial Skills/Experience:Telecom / Contact Center industry experienceExposure to high-end analytics tools like SAS, R, Speech Analytics and Social Media Analytics etc.Exposure to Chrome Extensions, RPA and AI/ ML.Experience in driving high impact transformation projects involving technology and process re-engineering.Understanding of basic P&L and accounting practices.special-hidden { display: none; }Id Subtitle
Cape Town, WC, ZA