It Technician

Description IT Technician: Providing efficient and proactive support of systems for all Village and Life members of staff. Challenging and result driven role, fulfilling the expectations of the group 24 hours a day and 7 days a week. Sound knowledge of any system using Windows and MacOS as its Operating System, and MS Office suites. Attention to service delivery at the highest of standards, maintaining time management and priority levels.MINIMUM REQUIREMENTS:QUALIFICATION: MatricMicrosoft Certification or SimilarEXPERIENCE: 1 to 3 years in IT Support roleMS Active DirectoryDesktop Operating Systems (Windows and MacOS)MS OfficeNetworkingCOMPETENCIESClear CommunicationRelationship BuildingAnalytical ThinkingProblem SolvingResearch and DevelopmentAdministrationDUTIES AND RESPONSIBILITIESThe expectation is that the employee, will always be available telephonically, with rapid response to email from both personal computer and mobile phone. All below administration duties and responsibilities are subject to approval of the IT Manager.Duties include, and not limited to:Filing of Agreements, Information, Proposals and Transactions.Draft designs and distribution of How to guidelines to staff.Updating of Asset Registers and stock keeping of IT Equipment in storage.DSTV Account activation and deactivation requests.Monthly password changing communication sent to all staff.Documenting and maintaining system access details.Quarterly revision on E-Mail Distribution groups.Quarterly revision of all Internal Extension Numbers.Quarterly comparison of assets versus TeamViewer and Sophos Endpoints.Quarterly printer management and user clean-ups.Vendor coordination for quoting, orders, deliveries, collections, or repairs.Completion of daily checklists and reporting to IT Manager.Setup and SupportHardware and SoftwareFollowing Quality Control Checklists for computer deployments.Desktop and Laptop setup in accordance with VNL Domain policies and standards.Assisting and / or training on any software users by VNL.Citrix Desktop assignments, user profile creation, user revocation, and general troubleshooting.IP Printer setup for scanning and secure printing.Audio and Video resolution of quality and system failures.CCTV user setup, configuration, and rights assignments.VOIP Telephone setup, registration, an....special-hidden { display: none; }Id Subtitle
Cape Town, WC, ZA