Core Noc Engineer L1

Do you want to be part of a team where people are passionate about what they do? We believe this Core NOC Engineer L1 role is for you. Please read through and apply!The Core NOC Engineer L1 is responsible for all aspects of network operations. They will be required to troubleshoot and resolve any issues that arise within the network, from new installs to complex network problems. The core noc engineer L1 should have a strong understanding of networking protocols including TCP/IP (TCP/UDP), DHCP and DNS. RequirementsMonitors Core Infrastructure and solutions.Identifies problems and errors prior to when they occur.Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.Investigate first line incidents assigned and identify te root cause of incidents and problems.Fulfil approved requests following agreed procedures.Provide telephonic or chat support when required.Execute approved maintenance activities including patching and configuration changes.Follow the required handover procedures for shift changes to ensure service continuity.Report and escalate incidents where necessaryEnsure the efficient and comprehensive resolution of incidents and requests.Proactively identifiy opportunities for work optimisation.QualificationsDiploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)Troubleshooting experienceCCNA certification relevant and up to date ITIL ceritifcation-
Johannesburg, GT, ZA