Technical Supervisor Ccc

Ensure that the disciplinary code is adhered to at all times.Standing Operating Procedures must be upheld.Meeting and keeping to agreed targets.High & professional standard of service must be upheld.General CCC House rules are adhered toAbility to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demandsAnalyse the various parts of a problem properly and develop logical solutionsQuality management to look for means of improving as well as promoting quality within the company as well as with fellow employeesComplete Ad-hoc duties Coaching of staffProvide activity reporting to relevant departmentsManage workloads and queues from time to time.Drive technical revenue for the business through campaignsAnswer all queued & escalated incoming telephone calls in an efficient and professional mannerCoordinate service requests in accordance with F-ADT policy, customer needs and technician availabilityEnsure that all information given by the customer corresponds with the information on the systemRebooks to be done up to date on a daily basis if need beWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Johannesburg, GT, ZA