Service Desk Analyst – German Speaking (Ntt Gdc Prague)

Want to be a part of our team?At our Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and thats why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europes fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients businesses behind us, were looking to the future. Its innovative, its agile, its client centric. This new GDC is only Dimension Datas second facility, and offers exceptional career growth and the chance to be part of something great.Working at NTTThis role will accept requests from client via agreed channels. They perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience.What will make you a good fit for the role?Proficiency inEnglish &German is essential1- 2 years work experience1+ years experience required in call center managed services / services delivery environment within a medium to large ICT organizationWe operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basisBenefitsGreat working atmosphere in an international team5 weeks of vacation3 sick days per calendar yearCompensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per yearContribution to the pension insuranceOver standard health careMeal ticketsRefreshment (coffee, tea, water on work) for freeNotebook and mobile phone including data tariff per company standards
Johannesburg, GT, ZA