Technical Support Engineer

Job & Company Description: You will be responsible for handling work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while regularly updating internal and/or external customers. The Technical Support Engineer would also identify applications defects, then test and document them for the core engineering teams to fix as part of the product.Provide support for internal and external customersManage work requests that describe particular issues, software bugs or customer problems and properly taking ownership of issues through to resolutionDevelop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be appliedReproduce technical problems, diagnose causes, identify temporary and interim-term solutions and communicate status updates to clientsDistinguish between application database, operating system, network, and hardware problems and properly taking ownership of issues through to resolutionDebug applications, and log any newly identified defectsProperly document detailed investigational results to triage issues to other departments for further investigation and/or resolutionProvide general process analysis and make recommendations for improvementsParticipate in weekend on-call rotation for critical issues escalationPresent complex technical information to non-technical audiencesProvide accurate and complete problem resolution documentation for future reference and management reportingTake part in the creation and maintenance of knowledgebase dataJob Experience & Skills Required:Bachelors degree preferably in Computer Science, Information SystemsSQL Server-specific training/work experienceIntermediate experience with SQL (e.g. MySQL, PostgreSQL, MSSQL)Intermediate experience with C#, Visual Studios and ASP.NETExperience with application debugging2 6 years of experience working in a regulated environmentExperience in the Pharmaceutical / Healthcare/Clinical industry a strong plusBasic experience with Ruby, Java and HTML codeDo not miss out on this opportunity to make your markApply Now!
Johannesburg, GT, ZA