Specialist: Quality Assurance (Underwriting)

Specialist: Quality Assurance (Underwriting)Isilumko Staffing 30, - 34, Mid5 to 8 yearsCost to companyFull TimeSkillsAuditing Processes Claims Data Processing Life Insurance Medical New Business Development Quality Assurance Quality Compliance Report Writing Underwriting Medical DescriptionPosition: Specialist: Quality Assurance (Underwriting)Location MenlynPurpose:To ensure new business & underwriting of policies is correct and accurate Duties & ResponsibilitiesReport and monitor anomalies on Underwriting system.Quality check finalised underwritten cases.Network with relevant stakeholders, Service Providers etc.Reporting - anomalies found to Manager.Underwriting/ New Business administration - Monitor and report on all.Sampling Exclusion letters when there was a loading.Sampling HIV letters sent to doctors for HIV positive clients.Sampling limits of Liability cases.Sampling underwriting calls for Quality Checks and Customer Experience.Comply with audit risk requirementsAssist Management with tasks needed for audit purposesUnderwriting processing pre-auditTreat customers fairly throughout the administration processQuality AssuranceAmend policies after finalization of High-Risk policiesFacilitate necessary Process updates with underwritersMonthly exception report to Manager / Supervisor regarding anomalies foundEnsure quality assurance done to all underwritten cases completedRender quality after care service to all clients on underwritten cases finalized (Performance - Client experience)Contact client for telephonic verification of the Underwritten experienceSpecial projects as from time to timeIdentify gaps in current processes (recommend process improvements)Report on ongoing errorsIdentify root causes to facilitate improvement opportunitiesSet up performance benchmarks and ensure management information is aligned with benchmarksCoaching feedback with teamRequirementsFormal Education:3-year Diploma/ Degree recognised by the FSCAInsurance Legislation, RE5 Advantageous, Medical UnderwritingExperience:5 years Medical Underwriting experience(Not Negotiable)Microsoft office (Excel, word, PowerPoint, PowerBI)
Johannesburg, GT, ZA