Jnr Duty Manager -

Improve service by communicating and assisting individuals to understand guest needs.Will suit an all rounder within a 5* Lodge environmentEncourages and builds mutual trust, respect, and cooperation among team members.Focus on guest delight,Maintaining an impeccably professional appearance,Remaining friendly and professional at all times.Manage and oversee the daily operation of the departmentMaintaining the required operating and service standard,Handling and resolving guest queries and complaintsHandle email requests in a professional and effective manner, Ensure knowledge of different offerings at the property,Assisting in the management of guest accounts:Operate the hotels Property Management System: OPERA,Check guest in upon arrival and check them out upon departure,Assist to operate the switchboard and direct calls,Restaurant bookings and hotel reservationsLiaise effectively between departments.4* / 5* Hotel experience essential
Cape Town, WC, ZA