Key Account Manager Ssa - Mondia Pay (Job Ref. 1722)

WHAT WE DO | Mondia Pay is a rapidly growing FinTech company, disrupting the payment business across 60+ countries globally, with a strong focus on Africa & emerging markets. Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. WHY WERE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges. WHERE YOU FIT IN | We aim to build an inspiring organisation with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections now imagine the direct impact you could have in this landscape. If you eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you! ABOUT THE ROLE The purpose of our Key Account Manager role is to drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s. Develop and implement a customer-centric business development strategy Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs Lead the service team in delivering excellence in customer-centric service Commercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly and quarterly) Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services ABOUT YOU The ideal candidate has exceptionally high ownership, excellent critical thinking skills, and the ability to work with agility in a fast-paced environment. They would also be insanely focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items. You will be a visionary team member who is self-driven and able to work independently. Those with experience in the Mobile Digital Entertainment industry (Music, Games, Audiobooks, VoD) would be at a distinct advantage. Proven track record as Key Account Manager (ideally within a Technology Content & Information service provider) Degree or diploma in Marketing or Sales Excellent knowledge of the Telecom Operator landscape Strong communication skills with a client-centric approach to solution-selling Ability to influence and persuasively articulate a value proposition A proven track record of structuring and managing complex negotiations to successful closure and execution Strong analytical skills and previous experience with revenue forecasting
Johannesburg, GT, ZA