It Intern

Job SummaryTo provide IT support to the companys various departments in the Gauteng regionResponsibilitie sFirst level of internal IT supportHandling of all verbal, e-mail and phone queries, and ensuring these queries are logged into the departments ticketing systemHourly follow-up on tickets assigned to you on the departments ticketing systemProvide feedback to the customer and resolve queries in accordance with the departments SLAEscalate queries to the IT Support Manager if you will not be able to resolve them within SLA timeVisit other branches as and when required, in order to assess or resolve issuesEnsure all required software is installed and the device and its applications are correctly configured for the intended recipient or its intended useEnsure devices are made available to the customer within the applicable SLA timeMinimize the impact on our operations by performing as much work as possible remotely, and by minimizing device downtimeResearch possible solutions to hardware, service or network concernsAssist in procurement of this equipment or servicesPrepare and configure the equipment or service to be installedInstall applications on one or more devices, go through the process as requested by the Systems Manager and provide feedback on the requested topics within the specified periodEnsure all assets are captured and asset details and documents are updated on the system (selected assets, often regionally and only upon request of the IT Support Manager)Visit other branches to collect or verify asset information, as and when requiredRequirementsMatric / Grade 12A relevant Diploma or Degree in IT will be preferredRelevant qualifications and experience, knowledge and skillsHigh proficiency in Microsoft Office is essentialValid drivers license and own reliable transport preferableMust be well presented, professional and have excellent communications skillsEmployment will be implemented in accordance with the Employment Equity Act.Only Applicants being considered for the role will be contacted.Closing date: 15th April Should you wish to apply, please complete the online application process
Pretoria, GT, ZA