Product Specialist

Product Specialist (Prestige) - Pendle Area

Basic - 20k

Very realistic OTE - 24k

Hours of Work

Tuesday to Saturday - 8.30am - 6.00pm

Tuesday to Friday, and Saturday - 8.30am - 5.00pm

Looking for someone with a good attitude that has good people skills and is up to date with technology and tech savvy.

Full training will be provided to the successful applicant once you have completed your initial probationary period.

You will be enrolled onto the Product Genius Programme, which is run by the manufacturer. This will be an 18 - 24 month programme, our client also offers their own in-house training and support to ensure that you succeed in your role.

Your role

It's important to understand that the specialist role, or as some retailers call them a Product Genius, is not a 'sales' role. Your job is to share your passion for our products in a pressure-free way. In many ways, you will be a 'brand ambassador.' The aim is to make customers feel excited about the cars - and impressed that they are getting a personalised service.

One of the great things about the job is that you'll get to test drive every car we sell. That way you can truly bring the driving experience to life. But it's not just about highlighting the cars performance or features. It's about understanding the customer and how different cars and options will suit them.

Day to day activities shall include the following: -

Provide an engaging, warm point of contact for customers, whether that's in the showroom or when responding to digital enquiries.

Imparting in-depth knowledge and expertise to customers, using available resources and your own initiative to grow an understanding of the products and technologies as well as developments across the automotive industry.

Understanding customer requirements, by listening to their questions and aspirations, creating a non-pressured, non-threatening sales environment.

Promoting the brand, products and technologies, sharing information, features and benefits in a friendly, understandable way.

Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience at every point of contact.

Embracing the latest technology available, including tablets and video, to help customers through the buying process. This includes creating personalised videos to send to customers.

Supporting off-site events, acting as an ambassador for your retailer and the brand.

Assisting sales team with showroom displays and working closely with the Sales Executives with customer conversion.

Ideal Candidate

For this role, we are looking for an individual who has great communication skills, a passion for cars, technology and have an outstanding attitude towards delivering the best customer service. You must be able to assimilate information quickly and have excellent attention to detail and listening skills.

You must be IT literate (PC, Microsoft and web literate), and hold a full UK driving licence.

Benefits - 30 days holiday, contributory pension scheme and life cover, cycle to work, discounted MOT's, Service and Parts, Employee Car Schemes, BEN - Employee Assistance Programme.

Please ensure your CV is up to date with relevant contact details including address.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.

Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.

Lancashire, England, UK