Housing Officer Private Sector Leasing - 12 - 18 Month FTC

The Vacancy

We have a vacancy which means that you could become a member of our fantastic Private Sector Leasing (PSL) Team on a fixed term contract being part of a Team providing great services to our customers and landlords and supporting our Local Authority partners to provide homes for those that desperately need them.

The social housing landscape is ever changing and PHG have decided to wind down the PSL service to focus on our own rental homes in our core are around the Home Counties. Our officers are working hard to ensure our strategic decision has minimal impact on our customers and stakeholders. This means we are maintaining a dedicated specialist team over a 2-year period as our PSL homes gradually reduce in number.

The role requires someone with excellent Customer Service Skills, who is flexible and enjoys variety in their working day. You should be prepared to be out of the office /your home at least 50% of the week, and therefore a car is essential. Most of the homes you will manage are in Slough, North & West London.

You will need to be an excellent communicator, resilient, and have attention to detail with the ability to multi-task. You will be expected to liaise with local authority partners and other agencies to assist tenants with rehousing our customers or enabling them to remain in their homes as tenants of the owners or another agency.

This is a great opportunity to join us at a time when you can have a real and personal impact on the future success of our business.

We offer a very generous package including the following:

• Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days – subject to condition
• Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee's contribution rate.
• Annual Bonus potential
• On-call potential payments (for some roles, depending on business needs)

• Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
• Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It's free to add up to 4 dependent children aged up to 24yrs (if in f/t education) and each child is entitled to 50% worth of your allowance for each category!
• Car Leasing scheme (subject to conditions)
• Opportunities for career advancement – if that's what you want, but it's fine if you don't
• Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. The organisation is clearly focussed on the delivery of its five-year corporate plan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.

We welcome applications from all sections of the communities we work in shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

We will be reviewing applications throughout the campaign and may invite candidates to interview at any time, therefore reserve the right to close this role earlier than the published date should a suitable candidate be identified.

The Company

We are Paradigm Housing Group.

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.