Training Officer
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Training Officer
Clayton Le Moors
Competitive salary and benefits.
About us
Studio is one of the largestonline value retailersin the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic studio.co.uk and ace.co.uk websites and our catalogue. We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England.
About the Opportunity
At Studio Retail Limited we are constantly evolving & transforming, and we now an exciting opportunity for a Training Officer to join our Financial Services Team based at our Clayton Operation.
Reporting to our Training Manager you will design, deliver and maintain up to date, compliant and effective training solutions that meet the priority needs of the FS & CS departments as set by the overall training plan, ensuring that learning meets the agreed success criteria and positive learner experience.
We are looking for someone who can
- Execute the delivery of training priorities and plans for Financial & Customer Services
- Reviewing and designing effective and compliant training materials and collateral
- Delivering effective training solutions and learner experience to meet standards and expectations
- Managing and monitoring the performance of trainees whilst in training
- Contributing to and supporting key projects and changes from a training perspective
Youll need the following:
- Good working knowledge of financial & customerservices regulatory, compliance and governance standards and expectations (e.g. TCF, FCA, Data Protection)
- Proven track record of successful training delivery that meet the needs of the business
- Ability to deliver in a fast-paced environment
- Ability to deliver when faced with conflicting and changing priorities
- Is delivery and customer focussed
- Ability to manage conflict and knows when to escalate
- Self-motivated with the ability to work individually and as part of a wider team
- Attention to detail
- Excellent communication skills, both verbal and written
- IT literate
Why Studio?
Studio is a growing business with a commercially focused and dynamic Financial Services Training Team who is continually evolving and transforming. Our colleagues love working here because of the great people and opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!
We offer a great benefits package including free parking and would love to hear from you if you think you would love to work here. #loveyourjob #lovetrading #wedowow
Agencies need not apply