Retail Sales Manager - Hourly
This is a Full-Time Hourly Supervisory Position
Purpose of Position
The Duluth Trading Company Sales Manager ensures each member of the store team delivers the Duluth Brand experience daily. The Sales Manager is a key contributor in achieving KPIs through proper hiring, staff development, merchandise presentation, operational excellence, inventory controls, and loss prevention.
What You’ll Love:
Being a part of an innovation-driven organization that is growing fast, and taking care of business through catalog, web, and retail stores.
Working on a team that makes retail workwear for customers who are smart, straight-talking folks who do everything from pounding nails to shoeing horses and pitching bales.
POKING AVERAGE IN THE EYE!
What You'll Do:
Develops an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads team to do the same.
Personally demonstrates a high level of service and engagement and sets expectations for the team.
Sales Manager manages floor coverage to engage the customer and drive Duluth experience.
Ensures that customer profile information is accurately recorded.
Responds proactively and provides positive resolutions to customer concerns. Is empowered to make decisions.
Maintains merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensures sales floor is customer ready.
Effectively set up sales and promotions with proper signing and communication
Executes and supervises the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
Ensures Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
Provides clear and consistent feedback to employees on a regular basis.
Adheres to all Company guidelines, policies, and programs and sets a positive example.
Understands, executes, and trains all cash handling and reporting functions
Processes all register functions and ensures they are followed in the store.
Ensures store is secured; responds to any alarms as directed.
Ensures the safety of employees and customers. Communicate concerns to Store Manager or Assistant Store Manager.
What We're Looking For:
High school diploma or equivalent. Associate’s or Bachelor’s degree with a focus in Business Administration and /or Merchandising preferred.
Three years retail experience with a minimum of one year of management experience. Retail Management preferred.
Able to adapt in a growing and changing environment.
Able to motivate, lead and influence others.
Confidence in problem-solving and decision-making.
Exhibits a high level of integrity and trust.
Excellent communication skills.
Collaborates and functions as part of a team.
Ability to work a flexible shift including nights and weekends.
Full-time Sales Manager must have full availability.
Performs other duties as directed.
Must be able to stand or walk for up to eight hours a day.
Frequent reaching and bending and twisting – below the waist and above shoulders.
Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
Ability to climb ladders, reach and bend.
Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas.
Able to use common tools such as hammer, screwdriver, and wrench for floor sets.
Use of a computer up to 60 % of the time throughout the day.
Who We Are:
We are a “no bull” brand that started in 1989 and we provide apparel and other gear for hardworking men and women. Favorites such as our Ballroom® Jeans featuring “crouch without the ouch," Buck Naked™ Underwear, and our Longtail T® Shirts that hide “plumber’s butt” reflect our attitude.
The heart of Duluth Trading’s success is creating one-of-a-kind men’s and women’s clothing, innovative tools, and ingenious gadgets while being humorous storytellers. The talented people we seek want to be proud of where they work, have a commitment to do things better, and be part of a retail, web, and catalog apparel company that knows where it’s going.
The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.