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Customer Service Associate (Hybrid)

TIB is the nation’s largest and most trusted “Bankers’ Bank”, providing correspondent banking products and services to over 1,300 independent community banks of every size from coast-to-coast. We utilize state-of-the-art systems and deliver innovative solutions to our customers. If you are seeking an opportunity for growth and excellence within the banking industry, we are hiring for a Customer Service Associate that will answer incoming calls while servicing client banks and cardholders with their credit card needs.

Major Duties / Accountabilities

  • Answer incoming calls from both English and Spanish speaking cardholders and client banks with inquiries on their credit card accounts.
  • Process incoming mail received regarding cardholder accounts.
  • Problem solving and resolution for banks and cardholders.
  • Bank and cardholder research reports and statements on microfiche/CD-ROMs.
  • Provide interface between banks and FDR.
  • Process bankruptcies.
  • Take lost and/or stolen credit card reports.

Requirements / Desired Qualifications

  • High school diploma or equivalent required
  • 1 year of bankcard/customer service experience in a call center environment preferred
  • Basic accounting experience
  • Typing skills (40 wpm) preferred
  • 10-key by touch skills
  • Must be flexible to adapt quickly to the needs of the department and facility
  • Regular and punctual attendance is required
  • Individual should possess good interpersonal skills and be able to work within and foster a team environment
  • Ability to communicate effectively, both verbally and in writing, and across all levels
  • Software: Microsoft Office (Word, Excel, and PowerPoint); FDR

TIB is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender (including pregnancy), gender identity, national origin, disability, genetics, citizenship status, veteran status or any other protected characteristic or activity.


Full Time
Salary Range
$25,000.00 - $33,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Farmers Branch, TX, 75234, US