Community Responder (2 Openings)
JOBNote: The City of Kirkland is currently hiring for two (2) Community Responders.The Community Responder position will reside in the City Manager?s Office and report directly to the Community Responders Supervisor. The Community Responder serves on a team of other citywide community responders.Community Responders use evidence-based practice that promotes well-being through assessment, diagnosis, treatment, and prevention. Community Responders incorporate knowledge of human behavior, sociology, psychiatry, psychology, and many other social science disciplines using advocacy, compassion and de-escalation and crisis intervention skills to support those with unmet needs in a culturally responsive manner. They work as a team, and collaborate with other local, regional, state and federal programs to identify gaps in existing resources for community members. The primary focus of work is crisis intervention, resource referral, and follow-up; this work is conducted in community settings such as health care organizations, businesses, homes, public spaces and at social service agencies.Essential Duties and Responsibilities Respond to 911 calls for service in the community, both within a team or independently:Conduct ongoing biopsychosocial assessments of community members: Provide appropriate referrals and resources to community members (e.g., caregiver respite programs, paratransit applications, DSHS applications, SSDI, Veteran?s Benefits)Follow-up with community members periodically to ensure a warm hand-off to the appropriate resource(s) or servicesPeriodically re-evaluate efficacy of the resource(s) or services, and determine need for additional or alternate services Thoroughly document all encounters in accordance with policy and professional standardsConduct home visits based on referrals from other responders and community service professionalsProvide appropriate level of support to community members during particularly vulnerable transitional times, such as post-hospitalization discharge to home or to alternate points of careProvide community member and/or caregiver/family education on alternative care strategies and resourcesComplete all mandatory training in a timely fashion such as clinical competency, culturally relevant practices, use of appropriate technologies, customer service, and any other assigned program and Department trainingPeripheral Duties Promote public health and wellness by coordinating and participating in community-wide events, health fairs, volunteer fairs, and activitiesParticipate in the development of the Community Responder Program?s performance metrics, tracking, and referrals.Provide or coordinate training for Fire, Police and City Staff on social services or program updates and advancements.Represent the Community Responder Program on regional related work groups or committees when requested.EXAMPLE OF DUTIESKnowledge ofPrinciples of behavior and motivationCommunity health, housing, financial, and behavioral health resources and criteria for providing servicesLocal, state, and federal social service programs and eligibility criteria, including Veteran-specific programs, Medicare and MedicaidMicrosoft Office Suite (including Word, Excel, Outlook) or similar programsSkilled inProfessional writing and communication Ability toAdjust quickly to changing priorities in physically demanding, stressful, and environmentally diverse conditions. Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives, and lived experiences; inspires and encourages fair treatment. Commit to working with the team to analyze outcomes and challenges.Work effectively as a member in formal and informal teams. Understand the interests and concerns of others and able and willing to share and receive information.Meet the expectations and requirements of internal and external stakeholders; obtain first-hand information and use it for improvements in services; act with consumers in mind; establish and maintain effective relationships and gain trust and respect.Value Diversity, Equity, Inclusion, and Belonging: Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives and lived experiences; inspire and encourage fair treatment. Dedicate to Continuous Quality Improvement: Commit to work with teams to improve the quality of life for community members.Establish and maintain productive professional relationships with City of Kirkland staff and other community partners. MINIMUM QUALIFICATIONSMinimum Education and Experience RequirementEducation: Master?s Degree in social work, sociology, psychology, human development or other related field; andExperience: 1 year of paid experience in a health care setting, including public health or behavioral health. Licenses and other RequirementsMUST meet WAC 246-809-010(2) defined licensure as ?Independent social work, mental health counseling, or marriage and family therapy" in good standing at time of application.Valid Washington State Driver?s License, or the ability to obtain within 30 days of hire.Must be able to pass a national criminal background check and the City?s driving record standard check.Prefer American Safety Health Institute (ASHI) Healthcare provider CPR/AED/first aid certification, or the ability to obtain certification within 90 days of hire.Ability to conduct suicide/homicide risk assessments and safety planning, or the ability to obtain training within 90 days of hire.Paid experience working with older adults and/or adults with disabilities is highly desirable.Prefer two or more years of demonstrated experience working with housing and/or homeless issues.Paid experience working with Limited English Proficiency individuals and communities is desirable.Crisis intervention training and/or experience is desirable.SUPPLEMENTAL INFORMATIONMachines, Tools and Equipment UsedPhysical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, tablet computer, calculator, copier, scanner and fax machine.Must be able to safely operate a city vehicle.Physical DemandsMust be physically capable of lifting, walking, moving, carrying, climbing, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling.Navigate rugged terrains and unsanitary public places, homes, and shelters.Ability to carry, don, and doff personal and safety equipment during community response, including N95 mask and eye protection.Working Conditions Work involves outreach to individuals who may be unsheltered, living on the streets, in shelters, or located in suburban campsites and homeless campsites.The incumbent may be exposed to repeated emotionally disturbing situations, high-stress dynamic situations, hostile and/or aggressive behaviors, which could present a personal risk of harm.Work may require visits to jails and out-of-town locations, emergency rooms, and other medical facilities.Exposure to bloodborne pathogens or other potentially infectious material (OPIM).Work hours include various shifts to provide 24/7 coverage for community service calls and emergencies.Selection ProcessPosition requires a resume and cover letter (letter of interest) for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for next steps in the hiring process will be invited by phone or email. Job open until filled with first review of applicants by 15th day of initial posting. Vaccination requirementEffective November 8, 2021, all new hires to the City will be required as a condition of employment to be fully vaccinated for COVID-19 prior to start date.