Shepherd & Sims is a new addition to The Hot Behind You Hospitality Management's portfolio of restaurants. We are looking for qualified food servers that can hustle. Our model of service is to run without support staff. This newer style of service is casual and challenging. This position requires a wealth of knowledge. The perfect candidate has a passion for the restaurant industry and for food and wine. This position is located in Los Gatos.
Responsible for seamless service to our guests following the steps of service with a thorough knowledge of all food & beverage menus, including ingredients with allergy concerns. A Server at Shepherd & Sims is also a salesperson, helping to sell specific cocktails, beer & wine as well as menu items and chef specials. A server communicates regularly with management, chef and hosts about table needs, turn times, allergies, problems, complaints and compliments. A server anticipates any needs and acts quickly upon guest requests.
Our guests’ experience of genuine hospitality is predominately based on their interaction with you. Our guest will be spending the majority of the time in our restaurant speaking directly to, and being served by you—your ability to be charismatic, insightful, knowledgeable, hospitable and timely will help to give our guests a memorable experience that will have them returning to our restaurant for years to come. At the most basic level, you are a service person, addressing the needs of our guests at all times. You answer questions, deliver drinks and food, present appropriate silverware and glass, as well as maintain a clean and uncluttered table.
You are a salesperson, highlighting all the wonderful aspects of our menu and convincing our guests to experience as many of them as possible. The role of a salesperson is not to sell something the guest does not want, but merely to convince them to order the things they do want. This is an art that should be practiced regularly. Above all, you are a member of a team who’s goal is to serve our guests. What is required to reach this goal can change at any moment based on their needs—anticipate, be quick to act, and never pass up an opportunity to help a fellow team member.JB.0.00.LN