Community Service Officers

Salary See Position Description Location Minneapolis, MN Job Type Part-Time Division Metro Transit Job Number 2021-00252 WHO WE ARE

The Metro Transit Police Department is currently seeking part-time, benefits eligible, Community Service Officers to provide varied support services to the department by performing duties that do not require a licensed peace officer. This is a uniformed non-sworn position that provides police visibility and customer relations to the public, with a focus on the transit riding community.

To find out more about the Metro Transit Police Department, please click here.

We are committed to supporting a diverse workforce that reflects the communities we serve. 73% of our current CSOs are people of color and 27% are females.

Metro Transit has its own licensed police force committed to the safety of its customers and employees, serving eight counties and approximately 85 cities in the region. There are approximately 125 full-time officers, 60 part-time officers, 20 community service officers and 10 administrative staff dedicated to one thing: public safety on and near our transit system.

The part-time CSO positions are eligible for benefits, including, but not limited to, medical, dental, and paid time off. The starting pay is $21.83 hourly.

What you would do in this job

  • Assisting customers in navigating the Metro Transit system
  • Assisting customers in wayfinding
  • Providing information to customers on fare payment processes and fare products
  • Providing other general customer assistance
  • Conducting fare checks with the authority to issue warnings
  • Monitoring customer conduct (serving as eyes and ears on rolling stock and at facilities)
  • Performs pedestrian/crowd control at large events such as Twins, Gophers and Vikings games
  • Provides pedestrian control at light rail stations. May use handcuffs, chemical irritants to control volatile situations
  • Performs fare inspections by checking fare tickets, light rail transit and bus security, and parking enforcement.
  • Deals effectively with hostile and uncooperative people; reports situations requiring police or emergency assistance to a Sergeant or police dispatch
  • Performs clerical and maintenance support as needed
  • Maintains and files department records
  • Maintains office supplies for the department
  • Assists with vehicle maintenance including transporting vehicles to and from repair facility
  • May transport evidence or paperwork to a Crime Lab, BCA, court, prosecutor 's office, etc.
  • May complete police reports that don't require a sworn officer to complete
  • Verifies required equipment in squad cars such as first aid kits
  • Assists asset protection in maintenance and delivery of equipment such as key card access for employees and evidence video systems, changing and retrieval of tapes/data from buses, trains, and facilities
  • Performs other duties as assigned

What education and experience are required for this job (minimum qualifications)

  • A High school diploma or general education degree (GED) and
  • Must be enrolled in an accredited college or university program seeking a degree in a Law Enforcement related field
  • Must be able to perform duties in the work environment and physical requirements sections listed below

  • Valid driver's license with an acceptable driving record

What knowledge, skills and abilities you should have within the first six months on the job:
  • Ability to regularly work a minimum of 20-25 hours per week
  • Able to solve practical problems, interpret instructions, complete simple addition and subtraction, copy, count and record information
  • Understand and follow verbal, written and/or demonstrated instructions
  • Write identifying information, request supplies verbally and/or in writing, to file post and mail materials
  • Accurately copy data from one source to another
  • Guide people and provide basic directions
  • Communicate effectively verbally and/or in writing with customers or staff, to complete time report, to coordinate schedule to meet hourly limits and meet department needs
  • Knowledge of basic business software, Microsoft Office (i.e. word, excel, email, etc.)
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to write routine reports and correspondence
  • Requires the skill to provide basic client services to the public and other agencies within the organization
  • Requires tact, courtesy and cooperation in dealings with others where the primary purpose is the exchange of information
  • Ability to work independently with little supervision and self-motivate
  • Ability to remain free from any physical, emotional or mental condition that might adversely affect the CSO duties
  • Ability to administer first aid and assist medical personnel if called upon
  • Ability to drive a car/SUV at normal speed

Physical requirements of the position:

  • Ability to sit, stand, walk and twist on a frequent basis
  • Ability to lift up to 125 pounds when assisting in carrying and lifting a stretcher with a person
  • Ability to possess cardiovascular fitness for rapid stair climbing and other situational needs
  • Ability to balance self while handling weighted equipment
  • Ability to lift up to 50 pounds from floor to waist
  • Ability to lift up to 20 pounds from waist to overhead
  • Ability to carry up to 50 pounds
  • Ability to kneel, crouch balanced without support
  • Ability to push/pull people/objects up to 185 pounds using total body movements
  • Ability to walk long distances (e.g., up to one mile at 3 mph minimum in under 20 minutes)
  • Ability to hear within normal hearing range and good comprehension skills to follow directions

The physical requirements will be tested during the Medical and Work Performance exams.

What you can expect from us:

  • We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
  • We encourage our employees to develop their skills through on-site training and tuition reimbursement.
  • We provide a competitive salary and benefits for this part-time position.

More about why you should join us!

Additional information

Union/Grade: Non Represented / Grade A
FLSA Status: Non-exempt
Safety Sensitive: No

Starting hourly rate is $21.83. The full salary range for Non-Rep Grade A is $21.83 - $32.96.

What your work environment would be:
Work could be performed outdoors or in a normal office environment, depending on the assigned duties. Some local in-state travel by car may be required.

What steps the recruitment process involves:

  • Minimum Qualification Review - Review by Human Resources to ensure minimum qualifications are met
  • Training and Experience Rating - Evaluation of your education and experience
  • Acceptable Work Record Evaluation - (Internal ATU employees only)
  • Subject Matter Expert Review - Police management review of applications
  • Panel Interview - Scored structured panel interview
  • Selection Interview - with the Chief and/or Command Staff
  • Background Check - Candidates must pass a thorough background investigation and credit check conducted by the Metro Transit Police Department.
    • After passing the background check, a conditional offer of employment may be extended.
  • Psychological Evaluation - All candidates must be recommended for hire based on the psychological evaluation.
  • Medical Examination / Work Performance Test / Drug Test - Candidates must successfully pass the medical examination, work performance test, and drug test.

Please note:
Making a false statement or withholding information (misrepresentation) may cause an applicant to be barred from consideration for the positions.

Candidates will be notified of their application status through e-mail only.

Note: In order to be considered for the position, you must complete the application in its entirety.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email
Salary Range
$33,000.00 - $60,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Minneapolis, MN, 55400, US