Solutions Architect

Title: Solutions Architect

Location: United States - U.S. Remote; or Cleveland, OH; Atlanta, GA

Experience: Mid-Senior Level

Job Function: Product Delivery

Employment Type: Full-Time

Industry: Enterprise Software

Travel Requirements: <25%

About Keyfactor

Keyfactor has its roots in the trenches of IT security, deployment, and operations. We understand how companies work because of our deep industry experience-we know firsthand the challenges of competing agendas, budget constraints and time pressures.

From Internet of Things (IoT) device manufacturers to organizations needing to protect devices across the entire enterprise, we strive to listen, understand, and respond with care and intention to the needs of each customer. Our solutions support Global 2000 companies around the world across the industries where trust and reliability matter most.

Founded in 2001, Keyfactor is a market leader in comprehensive digital security management. Our solutions portfolio includes secure digital identity solutions that govern the entire digital identity lifecycle - from initial design of a single device all the way through the management of millions of device identities. We have high standards of innovation, care deeply about the solutions we create, and design them to maintain integrity over the long run.

In 2018 we changed our name from Certified Security Solutions (CSS) to Keyfactor. The new name reflects our understanding that secure digital identities are the key factor in creating highly trusted environments and carries our passion for, and commitment to, creating the industry's finest secure digital identity solutions.

Job Description

The Senior Solutions Architect role will guide Keyfactor customers through implementing and integrating Keyfactor's solutions into their infrastructure and applications. The position will involve working directly with customers to install the software components and troubleshoot issues when they arise. Additionally, the Senior Solutions Architect will be responsible for specific integrations with a customer's enterprise IT systems (i.e. web servers, networking platforms, ticketing systems, etc.). This role will work with the internal development staff to provide input into the product's strategic roadmap and supporting the managed services area of the business. Our US Headquarters is in Cleveland, Ohio, but this position is open to anywhere within the United States.

What You'll Do

  • Be flexible and effectively manage time and tasks in a dynamic, rapidly growing company
  • Be a servant leader to new team members and Associate Solutions Architects from a technical mentoring perspective
  • Operate in our strictest, most complex, and involved customer deployments
  • Help our customers design, implement and take full advantage of Keyfactor solutions including:
    • Working with Keyfactor Sales to ensure the customer is delivered the best solution possible
    • Conducting design workshops with customers
    • Documenting solution designs for customer approval
    • Ensuring customers prepare their personnel, systems and processes to take full advantage of Keyfactor solutions
    • Implementing Keyfactor solutions using a collaborative approach which improves Keyfactor adoption with our customers
    • Working with customers to test the Keyfactor solution and receive customer acceptance
    • Ensuring Keyfactor Operations can successfully support our customers
  • Help our team deliver Keyfactor solutions efficiently and effectively by:
    • Building automation in all aspects of the project lifecycle
    • Working with Keyfactor Product teams identifying new features and submitting bugs
    • Increasing team efficiency by documenting common architectures and solutions
    • Ensuring knowledge gained while implementing customer solutions is disseminated to all of Keyfactor
    • Ensuring that our customer's requests are addressed quickly and to our customers satisfaction

What We're Looking For


  • Minimum 3 - 5 years of experience in large enterprise IT environments (via services delivery, consulting, or employment)

Key Skills, Behaviors, and Competencies

  • Strong and effective communication skills in a consultative manner with customers and other external stakeholders
  • Be respectful, flexible, and effectively manage time and tasks in a dynamic, rapidly growing company
  • Proficiency with Windows Server operating systems
  • Understanding of core networking and infrastructure fundamentals
  • Advanced, methodical, and expedient technical troubleshooting and problem-solving skills
  • Effective time management, project management and prioritization skills with the most complex customers, problems, and deployments
  • Possess excellent oral and written communication skills with the ability to communicate at both a technical and business level with technical staff and/or Executives
  • Strong interpersonal communication and writing skills
  • Comprehensive knowledge of Active Directory
    • Active Directory Certificate Services
    • Active Directory Federation Services
  • Knowledge of Kerberos protocol and other authentication protocols a plus
  • Proficiency with Unix/Linux
  • Advanced scripting development using various Microsoft tools (SQL, Powershell, etc.)
  • Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements
  • Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
  • Competency with business application suites such as Microsoft 365
  • Relevant industry certifications a plus
  • DevOps and Automation (Ansible, scripting bash/powershell, Jenkins, Puppet) a plus
  • Understanding of core networking and infrastructure fundamentals
  • Java Application Servers, JBoss, Wildfly Database Servers, MySQL, MariaDB, MSSQL
  • Knowledge of EJBCA a plus
  • Existing security clearance a plus

Culture, Career Opportunities, and Benefits

At Keyfactor, we are looking to build teams that continually strive to make things better for our customers and make each other better. You will be challenged daily and given opportunities to grow yourself and your career. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and encourage ownership of customer outcomes. Our goal is to develop the most desired individuals in the workplace, but create a culture that people choose to stay.

Our core values are extremely important to how we run our business and what we look for in every team member:

  • Trust is paramount - We deliver security software and solutions where trust is of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
  • Customers are core - We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
  • Innovation never stops, it only accelerates - The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
  • Deliver with agility - We thrive in high paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
  • United by respect - Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy, both in our business and in our communities.
  • Teams make "it" happen - Vision and goals are not individually achievable - They require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

In addition to a great work environment and strong culture, benefits include fully paid medical, dental, vision, short- and long-term disability, life insurance, 401k match after first month of employment that vests immediately, and unlimited PTO. Keyfactor is a proud equal opportunity employer.

Salary Range
$76,000.00 - $117,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Independence, OH, 44131, US