Program Support Representatives answer incoming calls, emails, and chat messages in a positive, responsive, and empathetic manner. In this role, you will encounter questions from various individuals, such as:
As a Program Support Representative, you'll use your broad understanding of how the team works to determine if you can be a single step solution to the callers need or if you'll need to forward the caller to a department specialist for deeper support.
Waterford.org is an education nonprofit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents as a child's first teacher at home and supports teachers in the classroom. Currently, Waterford.org serves over 300,000 children across 43 states every year.
Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children and families in underserved communities. At Waterford, we actively seek talent who bring diverse backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.
Waterford.org team members are located across the United States and primarily work from home. We anticipate this position will pay $14.00+ per hour depending on the education, experience and skill level of the individual we hire. We offer a phenomenal benefits package that includes fully paid premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering. Currently, Waterford requires all new hires to provide proof of COVID-19 vaccination or file a religious or medical exemption (as applicable by federal, state, and local law).