Sorry, this job is no longer available.

(Loading More Opportunities)

Program Support Representative

Job DetailsRemote Type Optional Work from HomePosition Type Regular Job Category Education

Program Support Representatives answer incoming calls, emails, and chat messages in a positive, responsive, and empathetic manner. In this role, you will encounter questions from various individuals, such as:


  • a school district representative needing to be connected to the sales team
  • a current participant updating their address or experiencing technical difficulties with their Waterford issued device
  • a family that is interested in participating in a Waterford Upstart program

As a Program Support Representative, you'll use your broad understanding of how the team works to determine if you can be a single step solution to the callers need or if you'll need to forward the caller to a department specialist for deeper support.

Essential duties & responsibilities

  • Provide an encouraging experience on all inbound communications
  • Support the team by scheduling appointments for Family Education Liaisons and Program Coaches
  • Field general questions about or transfer calls to department specialists
  • Document user needs/communications in our CRM
  • Continuously champion, promote, and advance diversity, equity, and inclusive excellence at
  • Collaborate on and contribute to organizational DEI efforts and goals.

Required skills & education

  • High School Graduate or equivalent
  • 1+ year providing customer service, call center, or early education support
  • Outstanding communication using all forms of contact: phone, email, and chat
  • Demonstrated ability to use active listening, emotional intelligence, cultural competence and understanding
  • Independent worker who is a naturally proactive and skilled problem solver
  • Comfortable in a fast-paced environment, with proven track record of providing outstanding service
  • Ability to independently complete all assigned tasks on time
  • Ability to learn new processes and technical troubleshooting skills quickly
  • Keyboard at least 40 WPM

Preferred skills & education

  • Early childhood education experience or CDA Certification
  • Experience communicating with individuals who are economically and culturally diverse
  • Bilingual (Spanish)

About is an education nonprofit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents as a child's first teacher at home and supports teachers in the classroom. Currently, serves over 300,000 children across 43 states every year.

Our Commitment to Equity & Inclusion's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children and families in underserved communities. At Waterford, we actively seek talent who bring diverse backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.

Working at team members are located across the United States and primarily work from home. We anticipate this position will pay $14.00+ per hour depending on the education, experience and skill level of the individual we hire. We offer a phenomenal benefits package that includes fully paid premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering. Currently, Waterford requires all new hires to provide proof of COVID-19 vaccination or file a religious or medical exemption (as applicable by federal, state, and local law).

Salary Range
$26,000.00 - $33,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Sandy, UT, 84093, US