Exciting new opportunity to join the London office of a growing US law firm as an International Infrastructure Project Coordinator. The International Infrastructure Project Coordinator will report to the Director, IS Operations and will work closely with senior staff of the IS Operations group. This position will handle the management of specified network infrastructure services, project-based escalations, problem escalations, and the management of specific projects within the international offices of the Firm. The successful International Infrastructure Project Coordinator will become well-versed in the daily Business Continuity and Disaster Recovery technologies, ensuring uniformity, stability, and compliance of ongoing BCDR systems, and being responsible for managing and executing failover/failback events.
Primary responsibilities include, but are not limited to:Troubleshooting day to day operational problems and repairing the effect of such failures.Receiving calls, diagnosing cause, formulating and applying immediate fix, preparing long term fix, logging calls, documenting resolution.Performing projects and project-related tasks as assigned.Proposing action, getting agreement for project, planning implementation and carrying out implementation (sometimes coordinating other staff) through to project completion including documentation for operational use. Ensuring continuous production by a proactive schedule of administration, maintenance, and upgrades.Coordinating with end users for service interruption and testing; analyzing benefit / risk, testing viability, installing, testing, documenting activity. Continuously monitoring systems for performance irregularities and resource usage. Storing data for periodic reporting and trend analysis. Resolving issues when found.Maintaining all network devices according to the prescribed scheme.Communicating Infosys projects and events to office administration.Managing international Infosys purchases and reviewing utility invoices. Updating daily activity record and weekly status reports as required. Primary system responsibilities for this position will include:Microsoft Windows Server 2016 - 2019Microsoft Exchange 2016/Mobile IronMicrosoft Active Directory and DNSHP Server technologyNetApp SAN/NAS technologyCisco Switch/Router technologyZscaler Web SecurityCisco Secure Email Appliances (Agari / IronPort)Various desktop applications/hardware supportVMWARE Virtual Server TechnologyLaptop / Desktop technology configuration and troubleshooting The ideal candidate for this International Infrastructure Project Coordinator position will have solid relevant senior IT experience, preferably in a legal or professional services organisation. You must have excellent project management and time management skills and be highly detail orientated. You will be a logical thinker and problem solver, with the ability to work in a demanding environment to tight deadlines. Excellent communication skills are required, along with a professional, enthusiastic, and flexible approach. If you fit the above description, then please contact Ryder Reid for immediate consideration.