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Front Office Supervisor

Front Office Supervisor

The Eddy Taproom & Hotel

Golden

Colorado

Job Overview

The Front Office Supervisor is responsible for management and day-to-day effective operations for guest reception, guest services, reservations, including profitable financial management, effective leadership, excellent customer service skills, telephone etiquette, and supervision of department requirements and standards.

Essential Functions


  • Assist Rooms Operations Manager with the recruitment, training and development of all associates.
  • Able to exercise coaching and counseling within hotel’s set policies.
  • Ensure all Human Resource standards and procedures are met on a daily basis.
  • Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
  • Interact frequently and positively with guests.
  • Resolve problems/issues to the satisfaction of involved parties.
  • Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
  • Regularly move throughout the lobby to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
  • Maintain/review profitability measures of departments with Rooms Operations Manager, while supporting overall hotel operations.
  • Control payroll and equipment costs (minimizing loss).
  • Accountable for the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest service through the guests stay.


Qualifications


  • College degree preferred
  • 1 to 2 years’ experience in a hotel front office
  • Experience and knowledge of hotel operations is required
  • Opera experience preferred
  • Work positively in a team environment
  • Excellent driving record
  • Exceptional guest recovery skills
  • Enjoy interacting with people in a fast paced environment
  • Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.
  • Excellent organizational and time management skills
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
  • Must possess a positive attitude
  • Must be willing to participate in a learning environment
  • Must integrate company values throughout all interactions
  • Must be able to quickly adapt to effectively using new software products
  • Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands


Property Introduction

The Hotel Eddy is a refuge for outdoor lovers inspired by the legacy of historic Golden, rushing Rocky Mountain waters, and a city-close location tucked beneath the Colorado foothills. Inside, guests can choose from 42 rooms, six junior suites and one king suite, each furnished with modern comforts and inspired nods to the property's industrious past. An indoor-outdoor bar will access Clear Creek Trail, where bikers, runners, and walkers recreate along the edges of Clear Creek. The Hotel Eddy will echo the ethos of Golden, offering guests and patrons a haven from bustling city life and a gateway to mountain adventure.

Company Introduction

Our team members are the true soul of our company.  We think differently.  About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests.  We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter – our guests, our clients, our team and our communities.  We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity and heart to thrive.  We believe our team members are the true soul of our company.  We invite you to join us on this journey.


Posted
04/21/2022
Salary Range
$29,000.00 - $46,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Location
Golden, CO, 80401, US