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Prevention Case Manager, Youth on Fire

Apply Job Type Full-time Description

Under the supervision of the Youth on Fire (YOF) Program Manager proactively engage unstably-housed youth and young adults (14-24 yrs/old) in high-risk situations by establishing rapport and readily responding to individual needs in the program's drop-in space; (2) provide harm reduction materials, supportive referrals, and prevention case management to YOF members, and; (3) work with the YOF team to create a safe and supportive environment in the drop-in center.

Key words or areas of interest: sexual reproductive health, HIV, certified health education specialist, health services, health education, public health, population health, youth educator, youth worker, social determinants of health, community facilitator, working with young adults in a coaching or mentor capacity, drop in space, relationship building, substance use, mental health, intersectionality, interpersonal relationship management

1. Representative Duties:

  • Provide clients with easily accessible and low-threshold services that operate within the harm reduction framework in both a remote and drop-in setting. This includes enrolling participants in program services, conducting basic risk assessments, and assisting participants with accessing support services on a walk-in, triage, and as-needed basis.
  • Maintain a visible presence in the drop-in space by proactively engaging participants through rapport and relationship building, responding to service needs, safety issues and provide general support through active listening.
  • Work with the YOF staff to create a safe and supportive environment in the drop-in center.
  • Provide written and verbal health education and harm reduction information on safer sex strategies, substance use, overdose prevention, incarceration, sex work, sexual reproductive health, street safety, LGBTQIA+ issues, and HIV, STI and Hepatitis transmission and health education.
  • Assist participants in accessing medical and social services such as primary care, drug treatment, mental health and legal advocacy.
  • Assist with the operation of the drop-in center's nutrition program.
  • Promote all related services available at Youth on Fire internally and with collaborating programs, including Syringe Exchange and LGBTQIA+ Health programs.
  • Provide assistance to clinic nurse with HIV and STI counseling and testing sessions including paperwork and packaging specimens. Provide STI counseling and testing to participants if needed.
  • Assist with program creation and facilitation for member engagement
  • Assist with community presentations and Speaker's Bureaus on services available at Youth on Fire.
  • Provide street outreach in teams of 2 or more
  • Work with team to organize daily operations and programs in the drop-in center, including opening and closing procedures to help ensure facilities are safe, clean, and welcoming
  • Attend community meetings as necessary
  • Perform related duties and projects as assigned

2. Effectively Carry-Out Administrative Duties

  • Complete all required paperwork and data entry including but not limited to: referrals and advice, Short-Term Health Navigation, drop-in space visits, conversations with members, risk reduction sessions, follow-up needs, counseling and testing, outreach sessions and participant feedback in a timely manner.
  • Participate in one-on-one supervision with supervisor, monthly clinical supervision, and team meetings
  • Collaborate with internal and external colleagues by performing related work
  • Collaborate with clinical and non-clinical providers to provide quality care and seamless continuum of services
  • Attend, engage, and participate in AAC/Fenway Health trainings.
  • Attend and participate in program, department, management and staff meetings and trainings as well as funder and stakeholder meetings as requested
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principals of client confidentiality
  • Adhere to established safety policies, procedures, and precautions. Enforce agency's policies.

3. Meet agency participatory expectations

  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency's policies and clinical procedures, including safety and crisis procedures.
  • Attend all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • 2-5 years experience working with under-represented youth/ young adults. This can include working with young adults in a coaching or mentorship capacity and/or lived experience
  • Phlebotomy certification/experience or a willingness to be trained in phlebotomy required.
  • Significant knowledge of health-related, social, and legal issues faced by homeless youth and an understanding of Social Determinants of Health.
  • Knowledge of youth development principles and practices as well as trauma informed services.
  • Strong crisis management, de-escalation, and group facilitation skills.
  • Commitment to practice harm reduction in all interactions with program participants.
  • Understand importance of confidentiality and boundaries in prevention and education work.
  • Demonstrated experience working in a multi-cultural environment where commitment to diversity based on race, age, ethnic origin, gender, sexual orientation, gender identity, and physical ability is an institutional and programmatic value.
  • Ability to be punctual and perform tasks consistently during scheduled work hours.
  • Ability to conduct street outreach in teams of 2 or more
  • Ability to work some evening and weekend hours
  • Ability to support the mission and goals of the program and agency
  • Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
  • Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Physical Requirements:

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:
  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
  • Ability to lift and carry up to 25 pounds on occasion
  • Ability to perform street outreach

Work environment involves exposure to potentially dangerous materials, including bloodborne pathogens, and situations that require following extensive safety precautions and may include the use of protective equipment

Supervisory Responsibility:

Assists with supervision of program volunteers and interns.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Salary Range
$40,000.00 - $64,000.00
per Year
Salary range estimated by
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Cambridge, MA, 02140, US